Privacy Policy
Forecastle Furnishings is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our online platform or use our services.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our site, request a bespoke furniture quote, consult for interior design services, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
- Personal Identifiable Information: This includes your name, email address, postal address (for delivery or service consultation), phone number, and any other information you voluntarily provide when engaging with our services (e.g., project details, design preferences).
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve its functionality.
- Communication Data: Records of your correspondence with us, including emails and any other communications.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our bespoke furniture and interior design services:
- To Provide and Manage Services: To process your requests for bespoke furniture, marine-grade upholstery, custom decor, home staging, interior space planning, lighting solutions, accessory sourcing, and installation services.
- To Personalize User Experience: To understand how our users as a group use the services and resources provided on our online platform, allowing us to tailor our offerings.
- To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To Process Transactions: To administer payments and deliver the products and services you have requested.
- To Send Periodic Emails: We may use the email address to send you information and updates pertaining to your order, project, or service requests. It may also be used to respond to your inquiries, questions, and other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
- For Marketing and Promotional Purposes: To inform you about new services, special offers, or other information we think you may find interesting, in accordance with your communication preferences.
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to fulfil your furniture order or provide design services).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., to improve our services, for marketing, or for fraud prevention).
- Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
4. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Our online platform is secured using SSL technology for data transmission.
5. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Third-Party Websites
Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.
7. Your Data Protection Rights (GDPR)
In accordance with GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
8. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
9. Changes to This Privacy Policy
Forecastle Furnishings has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
10. Contacting Us
If you have any questions about this Privacy Policy, the practices of our online platform, or your dealings with us, please contact us at:
Forecastle Furnishings
17 Ocean View Terrace, Unit 3B
Brighton, East Sussex, BN2 6DA
United Kingdom
This document was last updated on 24th May 2024.